in available credit

Go Back

SHIPPING & RETURNS

DOMESTIC SHIPPING RATES & METHODS

  • UPS standard shipping is complimentary with U.S. orders over $50
  • UPS Ground (orders under $50) - $8.50
  • UPS Three Business Day Select - $15.50
  • UPS Second Business Day Air - $18.50
  • UPS Next Business Day Air - $30.50
  • Hourglass Cosmetics orders are typically processed within two business days.
  • A business day is considered to be Monday through Friday, excluding holidays.
  • Next Business Day, 2 Business Day, and 3 Business Day orders placed before 12:00 p.m. PST (noon) are shipped the same business day. Expedited orders placed after 12:00 p.m. PST (noon) will be processed and shipped the next business day.
  • Please note that we do not currently ship to Alaska, APO/FPO, US territories, hotels, or P.O. boxes.
  • For information on international shipping options, please see our section on international orders.
  • Due to import restrictions imposed by local governments, we do not ship to freight forwarders.

TRACK MY DOMESTIC ORDER

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a UPS tracking number. To track your shipment, go to https://www.ups.com/tracking.html and enter your UPS tracking number.

If you have an account with HourglassCosmetics.com, the UPS tracking number will be updated in My Account after your order ships (domestic orders only).

DOMESTIC RETURN POLICY

Receive a complimentary return when you use our pre-paid shipping label and your return is received within 45 days from the date of purchase. Original shipping charges are not refundable.

Please utilize our provided pre-paid shipping label. Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided pre-paid shipping label which cannot be tracked in the case of loss, will not be refunded.

Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.

Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply. We regret that we are unable to process returns or exchanges for products purchased with one of our retailers.

*Private Sale Exclusion: All items purchased in our Private Sale are final and not eligible for return or exchange

INSTRUCTIONS FOR DOMESTIC RETURNS

Returns are fast and easy.

1. Visit our returns portal at Hourglass Cosmetics Returns and follow the instructions to initiate your return. Please have your order number ready.

2. Once your return has been submitted, you will receive a pre-paid UPS return shipping label and a confirmation email with return shipping instructions. 

3. Pack the return in the original package, if possible. Remove all prior shipping labels from the parcel.

4. Attach the pre-paid UPS return shipping label to the parcel. 

5. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at https://www.ups.com/dropoff.

*Private Sale Exclusion: All items purchased in our Private Sale are final and not eligible for return or exchange

REFUNDS

Returns are typically processed within 1 to 2 business days from the date the return is received. After your return is processed, kindly allow 3 to 5 business days for a credit card refund to post to your billing statement. 

SHIPMENTS TO INTERNATIONAL ADDRESSES

For orders to UK mainland addresses, Isle of Man, Northern Ireland and Scotland please visit https://www.hourglasscosmetics.co.uk/. 

We ship to the following countries via our international e-commerce partner, Global-E: 

       

Albania 

East Timor 

Laos 

Portugal 

Algeria 

Ecuador 

Latvia 

Qatar 

Andorra 

Egypt 

Lebanon 

Reunion 

Anguilla 

El Salvador 

Lesotho 

Romania 

Antigua and Barbuda 

Eritrea 

Libya 

 

Argentina 

Estonia 

Liechtenstein 

Saint Kitts and Nevis 

Armenia 

Ethiopia 

Lithuania 

Saint Lucia 

Aruba 

F.Y.R.O.M. (Macedonia) 

Luxembourg 

Samoa 

Australia 

Falkland Islands 

Macau 

San Marino 

Austria 

Faroe Islands 

Madagascar 

Sao Tome and Principe 

Azerbaijan 

Fiji 

Malawi 

Bahamas 

Finland 

Malaysia 

Senegal 

Bahrain 

France 

Maldives 

Serbia 

Bangladesh 

French Guiana 

Malta 

Seychelles 

Barbados 

French Polynesia 

Marshall Islands 

Singapore 

Belarus 

Georgia 

Martinique 

Slovak Republic 

Belgium 

Germany 

Mauritania 

Slovenia 

Belize 

Gibraltar 

Mauritius 

Solomon Islands 

Benin 

Greece 

Mexico 

South Africa 

Bermuda 

Greenland 

Micronesia 

Spain 

Bhutan 

Grenada 

Moldova 

Sri Lanka 

Bolivia 

Guadeloupe 

Monaco 

St Barthelemy 

Bonaire, Saint Eustatius and Saba 

Guatemala 

Mongolia 

Sudan 

Bosnia and Herzegovina 

Guernsey 

Montenegro 

Suriname 

Botswana 

Guinea 

Montserrat 

Swaziland 

Brazil 

Guinea-Bissau 

Morocco 

Sweden 

British Virgin Islands 

Guyana 

Mozambique 

Switzerland 

Brunei Darussalam 

Haiti 

Namibia 

Taiwan 

Bulgaria 

Honduras 

Nauru 

Tajikistan 

Cambodia 

Hong Kong 

Nepal 

Tanzania 

Canada 

Hungary 

Netherlands 

Thailand 

Cape Verde 

Iceland 

New Caledonia 

Tonga 

Cayman Islands 

India 

New Zealand 

Trinidad and Tobago 

Chile 

Indonesia 

Nicaragua 

Tunisia 

China 

Iraq 

Nigeria 

Turkey 

Colombia 

Ireland (Republic of) 

Niue 

Turks and Caicos Islands 

Comoros 

Israel 

Northern Mariana Islands 

Tuvalu 

Cook Islands 

Italy 

Norway 

Ukraine 

Costa Rica 

Jamaica 

Oman 

Uruguay 

Croatia 

Japan 

Pakistan 

Uzbekistan 

Curacao 

Jersey 

Palau 

Vanuatu 

Cyprus 

Jordan 

Panama 

Vatican City State (Holy See) 

Czech Republic 

Kazakhstan 

Papua New Guinea 

Venezuela 

Denmark 

Kenya 

Paraguay 

Vietnam 

Djibouti 

Kiribati 

Peru 

Zambia 

Dominica 

Kuwait 

Philippines 

Zimbabwe 

Dominican Republic 

Kyrgyzstan 

Poland 

 

 
INTERNATIONAL PAYMENT OPTIONS 
When you checkout with our e-commerce partner, Global-E, you will be presented with local payment options which will vary based on the selected shipping country. All orders are subject to verification and approval prior to shipping.   

INTERNATIONAL SHIPPING OPTIONS 
All international orders are shipped via Global-E. When you check out with our e-commerce partner, Global-E, you will be presented with an option to either ship via Standard Courier or Express Courier – Air. We offer flat rate shipping and free shipping depending on the shipping country and total order amount.  

Due to the import restrictions imposed by local governments, we do not ship to freight forwarders. 

INTERNATIONAL DELIVERY TIMES 
Orders are typically delivered within 5-14 business days (includes 1-2 days order processing time, 1-2 day order transport to Global-E’s shipping facility in Rialto, California, 3-10 business days for Global-E shipment). Please review the delivery timeat checkout as it may vary based on the shipping country. Delivery times go into effect the day after you place your order. Please note that we do not ship on weekends and US holidays. 

INTERNATIONAL DUTIES AND TAXES 
All orders shipped outside of the US (with exception of the European Union, Canada, Australia, New Zealand, Norway and Switzerland) will be subject to Duties and Taxes upon receipt. Duties and taxes are displayed at the checkout. 

European Union, Canada, Australia, New Zealand, Norway and Switzerland prices include taxes and/or duties in the product price. 

The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. Please note that all duty and sales taxes are non-refundable through Hourglass Cosmetics. However, you may be able to recover these by contacting your local customs bureau directly. 

INTERNATIONAL BILLING 
Your credit card will be billed by our e-commerce partner, Global-E, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from Global-E, not Hourglass Cosmetics. 

INTERNATIONAL ORDER TRACKING 
When your order ships out of the US, you will receive a shipment confirmation email from Global-E that includes a link to track your order. You may also track your order by using the Global-E Tracking Portal. 

INTERNATIONAL RETURNS 
Return within 30 days from the date of receipt for a full refund 

  1. Go to the Global-E Returns Portal, enter the order ID and email address you used to place your order. 
  2. Select the item(s) you wish to return by adjusting the quantity, and select the return reason. A copy of the return label will be emailed to you. 
  3. Print and sign the commercial invoices provided to you in the email. 
  4. Pack the item(s) you wish to return in their original condition, with the original packaging, in the original package, if possible. Remove all prior shipping labels from the parcel. 
  5. Attach the return shipping label securely to the outside of the package. 
  6. Follow the instructions on the Global-E Returns Portal on how to complete your return. 

Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping may vary depending on the shipping country and if applicable will be deducted from the refund you are issued.  

Returns are typically processed within 2-3 weeks from the date the return is received. After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement.  

Refund amounts will be credited to you by Global-E in the same currency and using the same exchange rate as your original order. Duties and taxes, shipping fees, and return fees are not refunded.  

RESTRICTED GOODS 
Certain items in you order may be considered Hazardous Materials (HAZMAT). Those items are restricted from air-transport due to U.S. Department of Transportation regulations. We regret that we are not able to offer international shipping on orders with restricted items.

ABOUT GLOBAL-E 
Global-E is a global e-commerce solution provider that allows us to give our international customers the best, fastest, and easiest shopping and shipping experience.  

  • Shop in your local currency 
  • Enjoy flat and free shipping  
  • Pay import duties and taxes at checkout for a guaranteed price 
     

Global-e will be the seller on record of the products you purchase, will take your payment and their carriers will deliver your orders. 

RESTRICTED GOODS

Certain items in you order may be considered Hazardous Materials (HAZMAT). Those items are restricted from air-transport due to U.S. Department of Transportation regulations and must ship by ground shipping only and will potentially take additional time to arrive. Please reference your UPS tracking number for estimated delivery. We regret that we are not able to offer expedited shipping or shipping outside the contiguous U.S. on orders with restricted items.