SHIPPING & RETURNS
DOMESTIC SHIPPING RATES & METHODS
TRACK MY DOMESTIC ORDER
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a UPS tracking number. To track your shipment, go to https://www.ups.com/tracking.html and enter your UPS tracking number.
If you have an account with HourglassCosmetics.com, the UPS tracking number will be updated in My Account after your order ships (domestic orders only).
DOMESTIC RETURN POLICY
Return within 45 days from the date of purchase for a full refund. Receive a complimentary return when you use our pre-paid shipping label and your return is received within 20 days from the date of purchase. Returns received after 20 days from the date of purchase will have a return shipping fee of USD $8.50 deducted from the return total. Original shipping charges are not refundable.
Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply. We regret that we are unable to process returns or exchanges for products purchased with one of our retailers.
Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.
INSTRUCTIONS FOR DOMESTIC RETURNS
Returns are fast and easy.
1. Contact us at email@example.com to request a return. Please mention your order number and the item(s) you are returning. Once reviewed, a pre-paid UPS return shipping label will be emailed to you.
2. Pack the return and a copy of the packing slip in the original package, if possible. Remove all prior shipping labels from the parcel.
3. Attach the pre-paid UPS return shipping label to the parcel. If you opt to use your own shipper, we suggest that you use a traceable carrier.
4. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at https://www.ups.com/dropoff.
Should you wish to use your own shipper for your HourglassCosmetics.com return, send your return to:
17110 S. Main St.
Carson, CA 90248
Returns are typically processed within three to five business days from the date the return is received. After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement.
SHIPMENTS TO INTERNATIONAL ADDRESSES
We are now available in the United Kingdom and offer free shipping and returns within that region! Visit our UK site and read our full shipping and return policy for U.K. residents.
Certain items in you order may be considered Hazardous Materials (HAZMAT). Those items are restricted from air-transport due to U.S. Department of Transportation regulations and must ship by ground shipping only and will potentially take additional time to arrive. Please reference your UPS tracking number for estimated delivery. We regret that we are not able to offer expedited shipping or shipping outside the contiguous U.S. on orders with restricted items.