Shipping Policy

Please note that we do not currently ship to Alaska, APO/FPO, US territories, hotels, or P.O. boxes. Due to import restrictions imposed by local governments, we do not ship to freight forwarders.

DOMESTIC SHIPPING RATES & METHODS


Standard Shipping (Orders over $50) - Free 
Standard Shipping (Orders under $50) - $5.95
Express Shipping - $12.95
Overnight Shipping - $19.95

Hourglass Cosmetics orders are typically processed within one to two business days.
A business day is considered to be Monday through Friday, excluding holidays.

Express and Overnight orders placed before 12:00 p.m. PST (noon) are shipped the same business day. Express and Overnight orders placed after 12:00 p.m. PST (noon) will be processed and shipped the next business day.

TRACK MY ORDER
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number. To track your shipment, use the link provided in your email.


SHIPMENTS TO INTERNATIONAL ADDRESSES

For orders to UK mainland addresses, Isle of Man, Northern Ireland and Scotland please visit https://www.hourglasscosmetics.co.uk/. 

We ship to the following countries/regions via our international e-commerce partner, Global-E: 

Albania 

East Timor 

Laos 

Portugal 

Algeria 

Ecuador 

Latvia 

 

Andorra 

Egypt 

Lebanon 

Reunion 

Anguilla 

El Salvador 

Lesotho 

Romania 

Antigua and Barbuda 

Eritrea 

Libya 

 

Argentina 

Estonia 

Liechtenstein 

Saint Kitts and Nevis 

Armenia 

Ethiopia 

Lithuania 

Saint Lucia 

Aruba 

F.Y.R.O.M. (Macedonia) 

Luxembourg 

Samoa 

 

Falkland Islands 

 

San Marino 

Austria 

Faroe Islands 

Madagascar 

Sao Tome and Principe 

Azerbaijan 

Fiji 

Malawi 

Bahamas 

Finland 

Malaysia 

Senegal 

 

France 

Maldives 

Serbia 

Bangladesh 

French Guiana 

Malta 

Seychelles 

Barbados 

French Polynesia 

Marshall Islands 

Singapore 

Belarus (temporarily unavailable)

Georgia 

Martinique 

Slovak Republic 

Belgium 

Germany 

Mauritania 

Slovenia 

Belize 

Gibraltar 

Mauritius 

Solomon Islands 

Benin 

Greece 

Mexico 

South Africa 

Bermuda 

Greenland 

Micronesia 

Spain 

Bhutan 

Grenada 

Moldova 

Sri Lanka 

Bolivia 

Guadeloupe 

Monaco 

St Barthelemy 

Bonaire, Saint Eustatius and Saba 

Guatemala 

Mongolia 

Sudan 

Bosnia and Herzegovina 

Guernsey 

Montenegro 

Suriname 

Botswana 

Guinea 

Montserrat 

Swaziland 

Brazil 

Guinea-Bissau 

Morocco 

Sweden 

British Virgin Islands 

Guyana 

Mozambique 

Switzerland 

Brunei Darussalam 

Haiti 

Namibia 

 

Bulgaria 

Honduras 

Nauru 

Tajikistan 

Cambodia 

 

Nepal 

Tanzania 

 

Hungary 

Netherlands 

Thailand 

Cape Verde 

Iceland 

New Caledonia 

Tonga 

Cayman Islands 

India 

 

Trinidad and Tobago 

Chile 

Indonesia 

Nicaragua 

Tunisia 

 

Iraq 

Nigeria 

Turkey (temporarily unavailable)

Colombia 

Ireland (Republic of) 

 

Turks and Caicos Islands 

Comoros 

Israel 

Northern Mariana Islands 

Tuvalu 

 

Italy 

Norway 

Ukraine (temporarily unavailable)

Costa Rica 

Jamaica 

Oman 

Uruguay 

Croatia 

Japan 

Pakistan 

Uzbekistan 

Curacao 

Jersey 

Palau 

Vanuatu 

Cyprus 

Jordan 

Panama 

Vatican City State (Holy See) 

Czech Republic 

Kazakhstan 

Papua New Guinea 

Venezuela 

Denmark 

Kenya 

Paraguay 

Vietnam 

Djibouti 

Kiribati 

Peru 

Zambia 

Dominica 

Kyrgyzstan 


Philippines

Zimbabwe 

Dominican Republic 

 

Poland (temporarily unavailable)

  

 
INTERNATIONAL PAYMENT OPTIONS 
When you checkout with our e-commerce partner, Global-E, you will be presented with local payment options which will vary based on the selected shipping country. All orders are subject to verification and approval prior to shipping.   

INTERNATIONAL SHIPPING OPTIONS 
All international orders are shipped via Global-E. When you check out with our e-commerce partner, Global-E, you will be presented with an option to either ship via Standard Courier or Express Courier – Air. We offer flat rate shipping and free shipping depending on the shipping country and total order amount.  

Due to the import restrictions imposed by local governments, we do not ship to freight forwarders. 

INTERNATIONAL DELIVERY TIMES 
Orders are typically delivered within 5-14 business days (includes 1-2 days order processing time, 1-2 day order transport to Global-E’s shipping facility in Rialto, California, 3-10 business days for Global-E shipment). Please review the delivery times at checkout as it may vary based on the shipping country. Delivery times go into effect the day after you place your order. Please note that we do not ship on weekends and US holidays. 

INTERNATIONAL DUTIES AND TAXES 
All orders shipped outside of the US (with exception of the European Union, Norway and Switzerland) will be subject to Duties and Taxes upon receipt. Duties and taxes are displayed at the checkout. 

European Union, Norway and Switzerland prices include taxes and/or duties in the product price. 

The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. Please note that all duty and sales taxes are non-refundable through Hourglass Cosmetics. However, you may be able to recover these by contacting your local customs bureau directly. 

INTERNATIONAL BILLING 
Your credit card will be billed by our e-commerce partner, Global-E, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from Global-E, not Hourglass Cosmetics. 

INTERNATIONAL ORDER TRACKING 
When your order ships out of the US, you will receive a shipment confirmation email from Global-E that includes a link to track your order. You may also track your order by using the Global-E Tracking Portal.