Shipping & Returns

Domestic Shipping Rates and Methods

FEDEX SHIPPING CONTINENTAL US RATES

Standard shipping for orders $50.00 and over FREE
Standard shipping for orders under $50.00 $ 7.95
3-Business Day Shipping $14.95
2-Business Day Shipping $17.95
Next Business Day Shipping $29.95

 

  • Hourglass Cosmetics orders are typically processed within two business days.
  • A business day is considered to be Monday through Friday, excluding holidays.
  • Next Business Day, 2 Business Day, and 3 Business Day orders placed before 12:00 p.m. PST (noon) are shipped the same business day. Expedited orders placed after 12:00 p.m. PST (noon) will be processed and shipped the next business day.
  • Please note that we do not currently ship to APO/FPO, US territories, hotels, or P.O. boxes.
  • For information on international shipping options, please visit our section on international orders.
  • Due to import restrictions imposed by local governments, we do not ship to freight forwarders.
     

Track My Domestic Order
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a FedEx tracking number. To track your shipment, go to https://www.fedex.com/fedextrack and enter your FedEx tracking number.

If you have an account with hourglasscosmetics.com, the FedEx tracking number will be updated in My Account after your order ships (domestic orders only).

Domestic Return Policy
Return within 45 days from the date of purchase for a full refund. Receive a complimentary return when you use our pre-paid shipping label and your return is received within 20 days from the date of purchase. Returns received after 20 days from the date of purchase will have a return shipping fee of $7.95 deducted from the return total. Original shipping charges are not refundable.

Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply.

Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.

Instructions for Domestic Return
Returns are fast and easy.
1. Pack the return and a copy of the packing slip in the original package, if possible. Remove all prior shipping labels from the parcel.
2. Peel off the pre-paid return shipping label included in your order and affix it to the parcel. If you opt to use your own shipper, we suggest that you use a traceable carrier.
3. Take your package to any FedEx location or give your package to any FedEx driver making a regular pickup or delivery at your residence or place of business. Find your nearest FedEx location at http://www.fedex.com/locate.

Should you wish to use your own shipper for your hourglasscosmetics.com return, send your return to:

Hourglass Cosmetics
Returns Department
8505 S. La Cienega Blvd
Inglewood, CA 90301

Refunds
Returns are typically processed within three to five business days from the date the return is received.  After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement. 

International countries we ship to:
We ship to the 200 countries below via our international e-commerce partner, FedEx CrossBorder.

American Samoa
Angola
Anguilla
Antigua
Argentina
Armenia
Aruba
Austria
Azerbaijan
Azores (Portugal)
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Eritrea
Estonia
Ethiopia
Faroe Islands
Fiji Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guyana
Haiti
Honduras
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgystan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Madeira (Portugal)
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nepal
The Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion Island
Romania
Rwanda
Saipan
Samoa
Saudi Arabia
Scotland
Senegal
Serbia, Republic of
Seychelles
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St. Barthelemy
St. Croix
St.Eustatius
St. John
St. Kitts
St. Lucia
St. Maarten
St. Thomas
St. Vincent
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turks and Caicos Islands
Uganda
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (BR)
Virgin Islands (US)
Wales (UK)
Western Samoa
Zambia
Zimbabwe

International Payment Options
When you checkout with our e-commerce partner, FedEx CrossBorder, you will be presented with payment options including Visa, MasterCard, American Express, Discover, JCB, BC Card, and Diner’s Club International. All orders are subject to verification and approval prior to shipping. 

Hourglass Cosmetics gift cards may not be used for international checkout. Paypal also may not be used as payment for international orders. We apologize for any inconvenience this may cause.

International Shipping Options and Cost
All international orders are shipped via FedEx CrossBorder. When you check out with our e-commerce partner, FedEx CrossBorder, you will be presented with an order total in your local currency that includes all duties and taxes. There are no additional costs billed upon delivery or due as COD charges.

International shipping rates are calculated by the weight and dimensions of the box received at the FedEx CrossBorder warehouse, located in Carson, California. This means that your order confirmation email will show a U.S. shipping address of Carson, California. Be assured that your order will then be forwarded to your international address from that FedEx CrossBorder facility. If you have any questions about this process, you can contact FedEx CrossBorder Customer Service at +1 203-683-4894 or email fcbconsumer@ftn.fedex.com. 

Due to the import restrictions imposed by local governments, we do not ship to freight forwarders.

International Delivery Times
Orders are typically delivered within 6-10 business days (includes 2 days order processing time, 1 day order transport to FedEx CrossBorder ’s shipping facility in Carson, California, 3-7 business days for FedEx shipment). Delivery times go into effect the day after you place your order.

International Duties and taxes
When you check out with our e-commerce partner, FedEx CrossBorder, you will be presented with an order total that includes all duties and taxes. Duties and taxes are calculated at checkout. The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping.

International Billing
Your credit card will be billed by our e-commerce partner, FedEx CrossBorder, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from FedEx CrossBorder, not Hourglass Cosmetics.

About FedEx CrossBorder
FedEx CrossBorder is a global e-commerce solution provider that allows us to give our international customers the best, fastest, and easiest shopping and shipping experience.

  • Checkout in local currency.
  • Order total includes all duties and taxes.
  • Ensures items that ship are approved to import into your country. 

International Order tracking
When your order ships out of the USA, you will receive a shipment confirmation email from FedEx CrossBorder that includes a link to track your order.

International Returns
Return within 45 days from the date of purchase for a full refund (merchandise and duties and taxes).

Please mail returns via a traceable carrier to the following address:
Hourglass Cosmetics
Attn: Returns Department
8505 S. La Cienega Blvd
Inglewood, CA 90301

Returns are typically processed within 3-5 business days from the date the return is received. 

Refund amounts for merchandise and duties and taxes will be credited to you by FedEx CrossBorder in the same currency and using the same exchange rate as your original order. Original shipping fees are not refunded.