Please note that we do not currently ship to Alaska, APO/FPO, US territories, hotels, or P.O. boxes. Due to import restrictions imposed by local governments, we do not ship to freight forwarders.
Hourglass Cosmetics orders are typically processed within one to two business days.
A business day is considered to be Monday through Friday, excluding holidays.
Express and Overnight orders placed before 12:00 p.m. PST (noon) are shipped the same business day. Express and Overnight orders placed after 12:00 p.m. PST (noon) will be processed and shipped the next business day.
For orders to UK mainland addresses, Isle of Man, Northern Ireland and Scotland please visit https://www.hourglasscosmetics.co.uk/.
We ship to the following countries/regions via our international e-commerce partner, Global-E:
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Albania
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East Timor
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Laos
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Portugal
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Algeria
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Ecuador
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Latvia
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Andorra
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Egypt
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Lebanon
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Reunion
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Anguilla
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El Salvador
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Lesotho
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Romania
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Antigua and Barbuda
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Eritrea
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Libya
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Argentina
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Estonia
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Liechtenstein
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Saint Kitts and Nevis
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Armenia
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Ethiopia
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Lithuania
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Saint Lucia
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Aruba
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F.Y.R.O.M. (Macedonia)
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Luxembourg
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Samoa
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Falkland Islands
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San Marino
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Austria
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Faroe Islands
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Madagascar
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Sao Tome and Principe
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Azerbaijan
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Fiji
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Malawi
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Bahamas
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Finland
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Malaysia
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Senegal
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France
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Maldives
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Serbia
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Bangladesh
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French Guiana
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Malta
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Seychelles
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Barbados
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French Polynesia
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Marshall Islands
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Singapore
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Belarus (temporarily unavailable)
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Georgia
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Martinique
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Slovak Republic
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Belgium
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Germany
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Mauritania
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Slovenia
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Belize
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Gibraltar
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Mauritius
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Solomon Islands
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Benin
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Greece
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Mexico
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South Africa
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Bermuda
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Greenland
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Micronesia
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Spain
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Bhutan
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Grenada
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Moldova
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Sri Lanka
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Bolivia
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Guadeloupe
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Monaco
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St Barthelemy
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Bonaire, Saint Eustatius and Saba
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Guatemala
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Mongolia
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Sudan
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Bosnia and Herzegovina
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Guernsey
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Montenegro
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Suriname
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Botswana
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Guinea
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Montserrat
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Swaziland
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Brazil
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Guinea-Bissau
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Morocco
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Sweden
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British Virgin Islands
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Guyana
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Mozambique
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Switzerland
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Brunei Darussalam
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Haiti
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Namibia
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Bulgaria
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Honduras
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Nauru
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Tajikistan
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Cambodia
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Nepal
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Tanzania
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Hungary
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Netherlands
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Thailand
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Cape Verde
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Iceland
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New Caledonia
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Tonga
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Cayman Islands
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India
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Trinidad and Tobago
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Chile
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Indonesia
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Nicaragua
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Tunisia
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Iraq
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Nigeria
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Turkey (temporarily unavailable)
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Colombia
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Ireland (Republic of)
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Turks and Caicos Islands
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Comoros
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Israel
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Northern Mariana Islands
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Tuvalu
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Italy
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Norway
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Ukraine (temporarily unavailable)
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Costa Rica
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Jamaica
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Oman
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Uruguay
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Croatia
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Japan
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Pakistan
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Uzbekistan
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Curacao
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Jersey
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Palau
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Vanuatu
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Cyprus
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Jordan
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Panama
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Vatican City State (Holy See)
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Czech Republic
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Kazakhstan
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Papua New Guinea
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Venezuela
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Denmark
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Kenya
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Paraguay
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Vietnam
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Djibouti
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Kiribati
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Peru
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Zambia
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Dominica
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Kyrgyzstan
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Philippines
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Zimbabwe
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Dominican Republic
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Poland (temporarily unavailable)
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INTERNATIONAL PAYMENT OPTIONS
When you checkout with our e-commerce partner, Global-E, you will be presented with local payment options which will vary based on the selected shipping country. All orders are subject to verification and approval prior to shipping.
INTERNATIONAL SHIPPING OPTIONS
All international orders are shipped via Global-E. When you check out with our e-commerce partner, Global-E, you will be presented with an option to either ship via Standard Courier or Express Courier – Air. We offer flat rate shipping and free shipping depending on the shipping country and total order amount.
Due to the import restrictions imposed by local governments, we do not ship to freight forwarders.
INTERNATIONAL DELIVERY TIMES
Orders are typically delivered within 5-14 business days (includes 1-2 days order processing time, 1-2 day order transport to Global-E’s shipping facility in Rialto, California, 3-10 business days for Global-E shipment). Please review the delivery times at checkout as it may vary based on the shipping country. Delivery times go into effect the day after you place your order. Please note that we do not ship on weekends and US holidays.
INTERNATIONAL DUTIES AND TAXES
All orders shipped outside of the US (with exception of the European Union, Norway and Switzerland) will be subject to Duties and Taxes upon receipt. Duties and taxes are displayed at the checkout.
European Union, Norway and Switzerland prices include taxes and/or duties in the product price.
The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. Please note that all duty and sales taxes are non-refundable through Hourglass Cosmetics. However, you may be able to recover these by contacting your local customs bureau directly.
INTERNATIONAL BILLING
Your credit card will be billed by our e-commerce partner, Global-E, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from Global-E, not Hourglass Cosmetics.
INTERNATIONAL ORDER TRACKING
When your order ships out of the US, you will receive a shipment confirmation email from Global-E that includes a link to track your order. You may also track your order by using the Global-E Tracking Portal.
