Refund policy

DOMESTIC RETURN POLICY

Return within 45 days from the date of purchase for a full refund. Receive a complimentary return when you use our pre-paid shipping label and your return is received within 20 days from the date of purchase. Returns received after 20 days from the date of purchase will have a return shipping fee of $8.50 deducted from the return total. Original shipping charges are not refundable.

Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply. We regret that we are unable to process returns or exchanges for products purchased with one of our retailers.

Returns are typically processed within three to five business days from the date the return is received. After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement. Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.

INSTRUCTIONS FOR DOMESTIC RETURNS

Returns are fast and easy.

1. Contact us at cs@hourglasscosmetics.com to request a return. Please mention your order number and the item(s) you are returning. Once reviewed, a pre-paid UPS return shipping label will be emailed to you.
2. Pack the return and a copy of the packing slip in the original package, if possible. Remove all prior shipping labels from the parcel.
3. Attach the pre-paid UPS return shipping label to the parcel. If you opt to use your own shipper, we suggest that you use a traceable carrier.
4. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at https://www.ups.com/dropoff.

Should you wish to use your own shipper for your HourglassCosmetics.com return, send your return to:

Hourglass Cosmetics
Returns Department
17110 S. Main St.
Carson, CA 90248

REFUNDS

Returns are typically processed within 1 to 2 business days from the date the return is received. After your return is processed, kindly allow 3 to 5 business days for a credit card refund to post to your billing statement. 


EXCHANGES

Unfortunately, we currently do not have an exchange process in place for products other than Vanish Airbrush Concealer. You may return your item within 45 days from the date of purchase for a full refund.

DOMESTIC EXCHANGE POLICY

Domestic exchanges only apply to order(s) containing Vanish Airbrush Concealer. Exchanges for a different size are not applicable. Exchanges applicable to orders made on hourglasscosmetics.com within the domestic US.

Receive a complimentary exchange using our pre-paid shipping label. Request for an exchange must be received within 45 days of the date of purchase.

Please utilize our provided pre-paid shipping label. Exchanges sent using a method other than our provided pre-paid shipping label will not be processed. Exchanges must be marked as shipped to process a return for an exchange.

Kindly exchange merchandise purchased in a department store to the original purchase location where individual retailer exchange policies apply. We regret that we are unable to process exchanges for products purchased with one of our retailers.

INSTRUCTIONS FOR DOMESTIC EXCHANGES

Exchanges are fast and easy.

1. Visit our returns portal at Hourglass Cosmetics Returns and follow the instructions to initiate your exchange. Please have your order number and zip code ready.

2. Please select your preferred shade of Vanish Airbrush Concealer.

3. Once your exchange has been submitted, you will receive a pre-paid UPS return shipping label and a confirmation email with return shipping instructions.

4. Pack the exchange in the original package, if possible. Remove all prior shipping labels from the parcel.

5. Attach the pre-paid UPS return shipping label to the parcel.

6. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at https://www.ups.com/dropoff. Please retain your receipt if possible.


INTERNATIONAL RETURNS 

Return within 30 days from the date of receipt for a full refund.  

  1. Go to the Global-E Returns Portal, enter the order ID and email address you used to place your order. 
  2. Select the item(s) you wish to return by adjusting the quantity, and select the return reason. A copy of the return label will be emailed to you. 
  3. Print and sign the commercial invoices provided to you in the email. 
  4. Pack the item(s) you wish to return in their original condition, with the original packaging, in the original package, if possible. Remove all prior shipping labels from the parcel. 
  5. Attach the return shipping label securely to the outside of the package. 
  6. Follow the instructions on the Global-E Returns Portal on how to complete your return. 

Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping may vary depending on the shipping country and if applicable will be deducted from the refund you are issued.