Shipping & Returns

Shipping rates and methods

FEDEX SHIPPING CONTINENTAL US RATES

Standard shipping for orders $50.00 and over FREE
Standard shipping for orders under $50.00 $ 7.95
3-Day Shipping $14.95
2-Day Shipping $17.95
Next Day Shipping $29.95

 

  • Hourglass Cosmetics orders are typically processed within two business days.
  • A business day is considered to be Monday through Friday, excluding holidays.
  • Next Day, 2 Day, and 3 Day orders placed before 12:00 p.m. PST (noon) are usually shipped the same business day. Expedited orders placed after 12:00 p.m. PST (noon) will be processed and shipped the next business day.
  • Please note that we do not currently ship to APO/FPO, US territories, hotels, or P.O. boxes.
  • For information on international shipping options, please visit our section on international orders.
  • Due to import restrictions imposed by local governments, we do not ship to freight forwarders.
     

Track my order
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a FedEx tracking number. To track your shipment, go to https://www.fedex.com/fedextrack and enter your FedEx tracking number.

If you have an account with hourglasscosmetics.com, the FedEx tracking number will be updated in My Account after your order ships (domestic orders only).

Return policy
Return within 45 days from the date of purchase for a full refund. Receive a complimentary return when you use our pre-paid shipping label and your return is received within 20 days from the date of purchase. Returns received after 20 days from the date of purchase will have a return shipping fee of $7.95 deducted from the return total. Original shipping charges are not refundable.

Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply.

Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.

Instructions for Return
Returns are fast and easy.
1. Pack the return and a copy of the packing slip in the original package, if possible. Remove all prior shipping labels from the parcel.
2. Peel off the pre-paid return shipping label included in your order and affix it to the parcel. If you opt to use your own shipper, we suggest that you use a traceable carrier.
3. Take your package to any FedEx location or give your package to any FedEx driver making a regular pickup or delivery at your residence or place of business. Find your nearest FedEx location at http://www.fedex.com/locate.

Should you wish to use your own shipper for your hourglasscosmetics.com return, send your return to:

Hourglass Cosmetics
Returns Department
8505 S. La Cienega Blvd
Inglewood, CA 90301

Refunds
Returns are typically processed within three to five business days from the date the return is received.  After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement. 

Countries we ship to:
We ship to 30 countries via our international e-commerce partner, Bongo. Please refer to our list of international shipping destinations:

Austria
Belgium 
Brazil
Canada
Denmark 
Finland
France 
Germany 
Greece 
Hong Kong
Italy 
Japan 
Kuwait
Mexico
Monaco
Netherlands 
New Zealand
Norway
Poland
Portugal
Qatar
Russia
Saudi Arabia 
Singapore 
South Africa
South Korea
Sweden 
Switzerland
United Arab Emirates 
UK

International Payment Options
When you checkout with our e-commerce partner, Bongo, you will be presented with payment options including Visa, MasterCard, American Express, Discover, JCB, BC Card, and Diner’s Club International. All orders are subject to verification and approval prior to shipping. 

Hourglass Cosmetics gift cards may not be used for international checkout. Paypal also may not be used as payment for international orders. We apologize for any inconvenience this may cause.

Shipping Options and Cost
All international orders are shipped via FedEx. When you check out with our e-commerce partner, Bongo, you will be presented with an order total in your local currency that includes all duties and taxes. There are no additional costs billed upon delivery or due as COD charges. International shipping rates are calculated by the weight and dimensions of the box received at the Bongo warehouse.

Due to the import restrictions imposed by local governments, we do not ship to freight forwarders.

Delivery Times
Orders are typically delivered within 6-10 business days (includes 2 days order processing time, 1 day order transport to Bongo’s shipping facility, 3-7 business days for FedEx shipment). Delivery times go into effect the day after you place your order.

Duties and taxes
When you check out with our e-commerce partner, Bongo, you will be presented with an order total that includes all duties and taxes. Duties and taxes are calculated at checkout. The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping.

Billing
Your credit card will be billed by our e-commerce partner, Bongo, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from Bongo, not Hourglass Cosmetics.

About Bongo International
Bongo International is a global e-commerce solution provider that allows us to give our international customers the best, fastest, and easiest shopping and shipping experience.

  • Checkout in local currency.
  • Order total includes all duties and taxes.
  • Ensures items that ship are approved to import into your country. 

Order tracking
When your order ships out of the USA, you will receive a shipment confirmation email from Bongo that includes a link to track your order.

International Returns
Return within 45 days from the date of purchase for a full refund (merchandise and duties and taxes).

Please mail returns via a traceable carrier to the following address:
Hourglass Cosmetics
Attn: Returns Department
8505 S. La Cienega Blvd
Inglewood, CA 90301

Returns are typically processed within 3-5 business days from the date the return is received. 

Refund amounts for merchandise and duties and taxes will be credited to you by Bongo in the same currency and using the same exchange rate as your original order. Original shipping fees are not refunded.