Shipping Methods & Rates

Shipping Charges

Hourglasscosmetics.com offers FREE STANDARD SHIPPING on orders $100.00 and over (excluding taxes). For shipments less than $100.00 there is a charge of $7.95 for standard shipping. In most cases standard shipping will arrive UPS Ground. This offer is only available for orders from the Continental U.S.

International, P.O. Box, APO/FPO Military Addresses, and US Territories deliveries are not available at this time.

Order Status

Once your order is confirmed, it will usually process within two business days. (We do not ship orders on weekends and holidays). If you have any questions regarding the status of your order refer to your tracking number or e-mail us at info@hourglasscosmetics.com.

Continental US Rates

Hawaii/Alaska Rates

The same shipping rates will apply to each shipping destination in the same order.

Returns and Exchanges

Every item sold by hourglasscosmetics.com is unconditionally guaranteed. If you are not satisfied with any hourglasscosmetics.com purchase and would like a refund or a replacement product, simply send the unused portion to us within 30 days, in its original packaging, accompanied by your hourglasscosmetics.com order receipt to:

Customer Service

Hourglass Cosmetics
1401 Main Street
Venice, CA 90291

Send your package via an insured and prepaid method; we recommend that your return or exchange is sent via UPS or insured Parcel Post to insure prompt delivery.

Refunds will be credited to your original pay method for the price of your product, and sales tax, if applicable. Unfortunately all shipping and handling costs are non-refundable. Products purchased through hourglasscosmetics.com may not be returned or exchanged at any retail location which sells Hourglass cosmetics. Only items purchased on hourglasscosmetics.com may be accepted for return or exchange.

For further assistance with returns and exchanges, email us at info@hourglasscosmetics.com.

Privacy is very important to us

Information we collect

When an order is placed on hourglasscosmetics.com, we request your name, e-mail address, mailing address, phone number, credit card number and credit card expiration date. This information is required to process and fill your order and to keep you informed of the status of your order.

How we use your information

We use your information to process, fill, and ship your order. We e-mail you to confirm or update you on your order. We may also need to contact you via e-mail or phone if we have questions regarding your order. Additionally, information that we gather may be used to improve the content of our web site and notify you about our latest products and events. If you do not wish to receive promotional e-mails from us, please let us know at info@hourglasscosmetics.com; state that you are not interested in receiving these announcements. We do not share e-mail addresses with other organizations for commercial purposes.

Security

Secure Socket Layer (SSL)

The security of your information is very important to us. We use the Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from interception by a third party. If you have any questions about security at our Site, you can e-mail us at info@hourglasscosmetics.com
 
Although we implement these and other security measures on this Site, 100% security is not always possible.

Children Under 13