Shipping Methods & Rates
Shipping Charges
Hourglasscosmetics.com offers FREE STANDARD SHIPPING on orders $50.00 and over (excluding taxes). For shipments less than $50.00 there is a charge of $7.95 for standard shipping. In most cases standard shipping will arrive FedEx Ground. This offer is only available for orders from the Continental U.S. International, P.O. Box, APO/FPO Military Addresses, and US Territories deliveries are not available at this time.
Order Status
Once your order is confirmed, it will usually process within two business days. (We do not ship orders on weekends and holidays). If you have any questions regarding the status of your order refer to your tracking number or e-mail us at info@hourglasscosmetics.com.
FEDEX SHIPPING CONTINENTAL US RATES
Ground $1.00 - $50.00 $7.95
Ground $50.00+ FREE
3-Day Air $14.95
2-Day Air $17.95
Next Day Air $29.95
The same shipping rates will apply to each shipping destination in the same order.
Returns and Exchanges
Every item sold by hourglasscosmetics.com is unconditionally guaranteed. If you are not satisfied with any hourglasscosmetics.com purchase and would like a refund or a replacement product, you will need to send the unused portion to us within 14 days, in its original packaging, accompanied by your hourglasscosmetics.com order receipt. Email us at info@hourglasscosmetics.com for further instructions.
For items returned after 30 days from the date of purchase, only an exchange will be issued.
Refunds will be credited to your original pay method for the price of your product, and sales tax, if applicable. Unfortunately all shipping and handling costs are non-refundable. Products purchased through hourglasscosmetics.com may not be returned or exchanged at any retail location which sells Hourglass cosmetics. Only items purchased on hourglasscosmetics.com may be accepted for return or exchange.
For further assistance with returns and exchanges, email us at info@hourglasscosmetics.com
Or call us on: 310-410-8100.